eir estimates that the number of customers without broadband, telephone and mobile service as a result of Storm Ophelia has reduced to 60,000.
There are over 1,000 different locations across the country where we have sustained network damage. The scale of the damage ranges from a single pole, up to 18 poles and two kilometres of cables along one section of road.
The Southern half of the country continues to be the worst affected area.
We expect the number of customers without service will continue to reduce as power supply issues are resolved. However, the number of individual line faults reported to us will rise over the coming days.
Given the overhead nature of our network in rural areas, the damage is extensive and repair work will take time.
Our 1,200 staff will continue to work repair network damage.
Customers can find updates via www.eir.ie and are encouraged to log faults on the “Log a Fault” section of our website or through our automated customer service line 1901. Faults can be reported to either service 24 hours a day, seven days week.
