A number of businesses in Ireland's South East are vying to win the top prize at this year's Customer Experience Awards including MacDonagh Junction Shopping Centre in Kilkenny and Gorey Shopping Centre.
MacDonagh Junction Shopping Centre and Gorey Shopping Centre are both national finalist in the Best Shopping Destination Category.
The awards will be held this Wednesday 25th October in Dublin’s Conrad Hotel.
Members of the public can vote online for the shopping centre's which is pitted against Dublin's Blanchardstown Shopping Centre.
MacDonagh Junction Shopping Centre in Kilkenny could be named shopping destination of the year
The centre will also battle for the award of Best Use of Training & Development Strategies for Teams.
MacDonagh Junction Shopping Centre is also up for the award of Best Customer Experience - retail (instore) alongside another Kilkenny Business; Tirlan.
Other businesses from the South East in line for awards include OPW Kilkenny Castle up for best customer experience (tourism).
MacDonagh Junction Shopping Centre prides itself on its "commitment to exceptional customer care".
These awards aim to shine a spotlight on those who have not only met but exceeded expectations, demonstrating an unwavering dedication to putting customers first.
This prestigious event is dedicated to honouring businesses and individuals who have truly made a difference in the lives of their customers and recognise those that go above and beyond to deliver outstanding experiences.
Marion Acreman, Centre manager at MacDonagh Junction describes this shortlisting as “an amazing achievement and a testament to the hard work of the entire staff team, who are empowered to consistently go that extra mile for their customers”.
Some of the innovative services that MacDonagh Junction Shopping Centre have introduced include their Age Friendly Discount Club every Wednesday Morning, their Autism Friendly Hours every Sunday afternoon and their family services including baby feeding suite, height adjustable changing bench, play castle and free heritage tours of the Kilkenny Famine Experience.
The Centre also delivers dedicated training programmes that include hidden disability, age friendly business accreditation, dementia awareness, customer service, safety systems and suicide prevention on top of their regular research into continuous improvement and ongoing industry compliance training.
You can view all the nominated parties HERE.
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