Vhi are currently recruiting for fulltime permanent customer services roles to commence in early May in their Kilkenny office. Please visit the careers page on www.vhi.ie for further details or attend the Vhi Customer Services Recruitment open day taking place on Saturday 26th March from 11am – 5pm in the Vhi office, Purcellsinch. Drop in with your CV for an immediate interview. Roles commencing in early May.
The Opportunity: Customer Care Advisor, Kilkenny/Hybrid
Are you Customer focused, highly motivated and committed to the delivery of first class customer service?
Would you like to join a fast paced dynamic team with ongoing training and development? Then this could be the right opportunity for you?
What will the role involve:
- Answering inbound calls from new and existing customers
- Profiling our customer requirements in order to offer a health care solution
- Provide excellent advice and service to our existing health insurance customers
- Maintain a high level of engagement with customers and ensuring all customer service standards are met.
- Meeting and exceeding individual targets and ensuring all service levels are met.
- Developing effective relationships with the team and internal departments
What Kind of experience do you need
- Customer focused and committed to the delivery of first class customer service.
- 1 to 2 year’s experience in a sales/customer services role, third level qualification desirable
- Excellent computer skills.
- Strong communication & influencing skills in written and spoken English.
- Proven ability to work in a target driven environment and results focused.
- A high degree of flexibility, with strong team spirit.
- Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
- Alignment to the VHI Values
These are CF3, CF4 & CF5 roles under the Central Bank’s Fitness and Probity regime.
Benefits
- Annual Bonus
- Pension
- Health Insurance immediate upon joining
- 21 Days Annual Leave and two company days
- Ongoing training and development
- Hybrid working model (remote and office based work)
- Onsite Canteen and Parking for when you are in the office.
- Sports and Social Club
To apply for this role please apply here: www.vhi.ie
