Job description
Duty Manager Position – Woodford Dolmen Hotel
Are you a passionate and driven hospitality professional looking for an exciting role with the opportunity to develop your career in a vibrant hotel environment? The Woodford Dolmen Hotel is seeking a dedicated Duty Manager to join our team and help deliver exceptional guest experiences.
About Us
The Woodford Dolmen Hotel is a well-established 4-star hotel, renowned for its warmth, hospitality, and commitment to excellence. Situated on the serene banks of the River Barrow, we offer our guests a memorable stay and an outstanding service, whether they’re attending events, dining with us, or enjoying a relaxing break.
Role and Responsibilities
As a Duty Manager, you will play a key role in ensuring the smooth operation of the hotel on a daily basis. Reporting directly to the Operations Manager, you will:
- Oversee day-to-day operations across all departments, including Front Office, Food & Beverage, and Housekeeping.
- Deliver outstanding customer service by promptly handling guest queries, complaints, and ensuring customer satisfaction.
- Coordinate and lead the team on shift, providing guidance and support to maintain the highest standards.
- Monitor staff performance, assisting in training and development to promote a positive work environment.
- Ensure compliance with health, safety, and hotel standards.
- Assist in managing financial aspects, including cash handling and stock control.
Qualifications & Requirements
- Previous experience as a Duty Manager or Supervisor in a hotel or similar environment.
- Strong leadership and interpersonal skills with a hands-on approach to team management.
- Excellent communication and problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A genuine passion for the hospitality industry and customer service.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career progression and professional development.
- A supportive and collaborative work environment.
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- Food allowance
- On-site parking
If you are an enthusiastic and motivated individual ready to make a difference in a dynamic hospitality setting, we would love to hear from you!
To Apply: Please send your CV and cover letter to Brian Redmond, Operations Manager, at [email protected]
Join our team at the Woodford Dolmen Hotel, where we’re dedicated to creating memorable experiences for every guest!
