Customer Service Representatives

Waterford, added Friday, 11th January 2019.

Rigney Dolphin are currently recruiting for Full Time Customer Service Representatives for their Waterford office.

General Responsibilities

  • Answering Inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner
  • Accurately documenting all calls using the appropriate computer systems
  • Following up on any unresolved queries and completing any call back requests in a timely manner
  • Providing advice, information and solutions to all customers
  • To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned too
  • Working to achievable targets within a strong team orientated environment
  • To adhere to quality scripts and to maintain a high level of quality scores
  • Ability to adapt to new changes in a fast pace environment
  • To represent the company in a positive and professional way at all times
  • Display a positive attitude and high level of commitment
  • To attend weekly/monthly meeting to discuss overall performance with your line manager.
  • Comply with all security requirements identified under ISO 27001
  • Any other duties that may be assigned to you by your Team Leader

Skills/ Experience Required

  • Excellent communication skills, both verbal and written
  • Strong computer skills required
  • Strong customer service skills
  • Ability to work in high volume, high pressure and deadline oriented environment
  • Dealing with calls of a sensitive nature
  • Ability to work independently as a contributing team member
  • Excellent telephone voice in terms of tone, clarity of speech, pronunciation and proper use of grammar.
  • Strong listening skills
  • Organisational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism
  • Consistent in attendance and stable work history
  • Proven ability to provide the best customer service
  • 3 years previous customer service or call centre experience required

To apply for this role Please email your CV to our HR team – [email protected]

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Employer Details

Rigney Dolphin
Address: Unit 10/11, , IDA Industrial Estate,, Cork Road , Waterford
Email: [email protected], Web: https://www.rigneydolphin.ie/


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