About CameraMatics

We are a fast growing start-up with an award-winning SaaS solution for fleet and driver risk management.

CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world.

We provide a service based on camera technology, vision systems, AI, Machine Learning and Telematics, that helps fleet operators to drive new safety standards across their fleet and drivers, reduce accidents, improve operational efficiencies, manage compliance, whilst giving them complete visibility and peace of mind for today’s challenges in fleet operations.

At CameraMatics you will find an exciting opportunity to work for a young dynamic tech company with team members all across the world. Our culture fosters open and collaborative environments where our team and individual accomplishments are celebrated and encouraged. We work together as a friendly and supportive team who are willing to assist each other and share best practices to achieve team success.

Role and responsibilities

We are expanding our team in Waterford and currently hiring a number of Customer Support Specialists and Scheduling Specialists to join our team. You will communicate directly with clients, primarily through email and phone, and work closely with our internal Sales and Product teams to ensure a flawless experience with CameraMatics from the beginning.

If you get passionate about delivering outstanding, memorable “WOW’ experiences, facilitating creative solutions, and delighting clients at every turn, this is the role for you.

Visit our career page at https://www.cameramatics.com/about/careers and join our winning and growing team!

Customer Support Specialists

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analysing the symptoms
• Follow up and make scheduled call backs to customers where necessary
• Cross team collaboration to troubleshoot problems, improve processes, and ensure customer satisfaction.
• Engage customers in add on, cross selling and upselling opportunities.
• Assist with contract renewals
• Deliver a customer-first, proactive experience to solve their issue.
• Every customer issue is an opportunity to show how great we are!
• Meet targets; based on retention of clients, increased revenue and CSAT

Scheduling Specialist

Scheduling & support services representative will be responsible for proactive engagement with customers to ensure that our industry leading technology is installed in line with set SLA’s.

The ideal candidate will be experienced in customer services fields and being part of highly productive and dynamic teams. You are personable with natural people skills and have a demonstrated track record as a team player in contributing and achieving common goals.

• Process orders and update systems according
• Liaise with customers, engineers and stock control to arrange installation/support activity
• Perform front line support in relation to call answering and email responses
• Strive to achieve and maintain service levels
• Maximise resources in line with KPI’s
• Deliver a customer-first, proactive experience.
• Follow procedures and accurately update customer records
• Cooperate with our Sales team & Customer Success teams
• Exchange knowledge with other colleagues and suggest process improvement where applicable

Skills/ Experience:

• The ideal candidate will be customer focused and enjoys working with customer and internal teams to get results.
• You have a strong work ethic, initiative and can work well independently, but also part of the team.
• You enjoy collaborating, learning, sharing knowledge and ultimately coming together with the departments to ensure good communication and shared outcomes.
• Experience in hands-on and customer-facing remote service delivery.
• An interest and flair for new technologies.
• Working knowledge of Windows and MS Office Suite
• Proven problem solving skills and technical aptitude
• Superb communication and customer handling skills
• Ability to think on your feet in a highly demanding and fast-moving environment
• Excellent communication skills
• Solid track record of meeting or exceeding challenging SLAs in previous positions.
• Operate with a growth mindset and have the flexibility to adapt to a changing, high growth start-up environment.

 Package Details

Opportunity to be creative and play a key role in the success of a high-growth future unicorn!

• Competitive salary + Performance Bonus
• Share options
• Further educational assistance
• Income Protection Insurance
• Death in Service Insurance
• 21 days paid holiday
• Career Progression
• Health Insurance
• Pension Scheme
• Hybrid working option
• Tax-Saver or Cycle-to-Work Scheme

To apply for this position please visit our careers page by clicking here

CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.