COVID-19

People entitled to cash refund if flight cancelled due to COVID-19, says EU

People entitled to cash refund if flight cancelled due to COVID-19, says EU

People who have had flights cancelled due to the COVID-19 crisis are fully entitled to a cash refund and are not obliged to accept a voucher, according to the European Commission.

The Commission has made a number of recommendations to make vouchers more appealing, in a bid to help airlines cope with the financial impact of mass flight cancellations.

It says they should have a minimum validity period of 12 months, and be refundable if they are not redeemed in that time.

However, the EU Commission's Executive Vice-President Margrethe Vestager says passengers will be under no obligation to accept the vouchers:

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"European consumers have the right to a cash refund if that is what they want."

She continued: "Many companies have come under pressure and this liquidity crunch would be less severe if customers accepted vouchers instead of cash refunds."

Photo by Oleg Magni from Pexels

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